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My insurer s curious policy means we must make 14 separate claims for a cancelled Airbnb   One reader s family celebration in the Cotswolds was scuppered by lockdowns Countless breaks have been ruined in the last year Credit: Getty Fergus Smith writes Last May, due to the lockdown, I was forced to cancel the weekend rental of a house in the Cotswolds made through Airbnb. I was hosting a family celebration, so I had paid the rental of £1,491 myself and did not expect any contribution from my 13 guests.  Unfortunately, Airbnb’s “extenuating circumstances” refund policy only covered rentals starting within 45 days of March 14. Beyond this cut-off date, the host’s usual terms and conditions applied. My booking was non-refundable, but Airbnb did negotiate a partial refund with the owner. She repaid £834 “as a gesture of goodwill”, which left me £657 out of pocket.

United kingdomFergus smithRothwell towlerGill charltonFinancial ombudsman serviceMarkets authorityTravel insuranceYour moneyஒன்றுபட்டது கிஂக்டம்ஃபெர்கஸ் ஸ்மித்ரோத்வெல் கோபுரம்கில் சார்ல்டன்நிதி ஆஂபட்‌ஸ்மந் சேவைசந்தைகள் அதிகாரம்பயணம் காப்பீடுஉங்கள் பணம்